If you’re experiencing issues while using the app, this guide will help you identify common problems and walk you through simple steps to resolve them. Most issues can be fixed quickly by checking your device, connection, or image format.
The image will not upload
If your image fails to upload, try the following:
- Make sure you have a stable internet connection
- Ensure the image is a standard format (JPG, JPEG, PNG)
- Avoid extremely large file sizes
- Confirm that the image contains a full?body view
- Check that the image does not contain nudity or explicit content
- Make sure you are uploading your own image and not a third?party photo
The app says the image cannot be analyzed
This may happen if:
- The photo is too blurry or low?resolution
- The body is cropped, partially visible, or obstructed
- The lighting is too dark or too bright
- The pose is unclear or the body is not fully visible
Try taking a clearer, well?lit, full?body photo and upload it again.
The app keeps loading or gets stuck
If the app appears stuck during analysis:
- Check your internet connection
- Close and reopen the app
- Restart your device
- Ensure you are using the latest version of the app
If the issue continues, contact support with your device details.
I am getting repeated error messages
Common causes include:
- Unsupported device or outdated operating system
- Temporary server issues
- Corrupted image files
Try updating your OS, restarting the app, or using a different image.
The results seem inaccurate
The app provides entertainment?focused, algorithmic interpretations.
If results seem off, try:
- A clearer photo
- A more neutral pose
- Better lighting
Remember: the app does not provide scientific or medical assessments.
I cannot log in or access my account
If you’re having trouble logging in:
- Double?check your email or username
- Reset your password if needed
- Make sure you’re using the correct login method
If the problem persists, contact our account support team.
The app crashes or closes unexpectedly
This may be due to:
- Low device memory
- Outdated app version
- Incompatible device
Try closing other apps, updating the app, or restarting your device.
The app rejects my image
Your image may be rejected if it contains:
- Nudity or explicit content
- Minors in inappropriate contexts
- Someone other than yourself
- Blurry, cropped, or unclear visuals
Review our Content Restrictions page for full guidelines.
The analysis is taking too long
Analysis is normally fast. If it is slow:
- Check your internet connection
- Try again later in case of temporary server load
- Ensure your image meets the quality guidelines
Still need help
If none of the steps above solve your issue, our support team is here to help.
Visit the Contact Support page or email us directly with:
- Your device model
- Operating system version
- A description of the issue
- A screenshot (if applicable)
We will do our best to assist you quickly and effectively.